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The KALEA AI Assistant and the "Talk to a person" button

In a ticket, some messages are written by the KALEA AI Assistant. If you would rather talk to a person, a button lets you.

  1. Step 1 : Recognise its messages

    In a ticket's thread, the assistant's messages are signed “KALEA AI Assistant”, with an "IA" avatar. They are distinct from your messages ("You") and from the team's ("KALEA Support").

  2. Step 2 : Ask to talk to a person

    As soon as the assistant has written on a ticket, the “Talk to a human” button appears next to “Back” and “Send”. Tap it.

  3. Step 3 : Read the confirmation

    KALEA shows "A team member will take over your request.", then, under the reply field: "You asked to talk to a human: the team will reply here."

Good to know

  • The button only appears once the assistant has written on the ticket, and no longer after you have used it.
  • The rest of the conversation stays in the same ticket: see follow a ticket.
  • This article only describes what the app shows.

A question?

Can't find the answer? In the app, open “Help & support” and write to us: the team replies in the same screen. You can also email support@kalea.pro.