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Write to support from the app

A question, a blocker: write to us directly in the app. The request is called a ticket, and the reply arrives in the same screen.

  1. Step 1 : Open the help

    Open “Help & support”: in the left-hand menu on a computer, on the help icon in the header or in the “More” menu on a phone.

  2. Step 2 : Create a ticket

    In the “My requests” card, tap “New ticket”.

  3. Step 3 : Describe your request

    Write the “Subject” then the “Message”. If your question is about a machine, tap the "Machine concerned" field: a list with search opens, choose the machine then “Confirm selection”. This choice is optional ("None in particular").

  4. Step 4 : Send

    Tap “Send”. The ticket opens with your message: you then follow its conversation. See follow a ticket.

Good to know

  • The subject and the message are both required: otherwise KALEA shows "The subject and the message are required."
  • If sending fails, KALEA says so: "Sending failed. Try again in a moment."; you can then reopen the ticket and try again.
  • Before writing, the “Open the help centre” button on the same page leads to the step-by-step guides.

A question?

Can't find the answer? In the app, open “Help & support” and write to us: the team replies in the same screen. You can also email support@kalea.pro.