I cannot see a screen or a button: access levels and plan

In KALEA, each person sees the screens and buttons that match their access level, and some screens also depend on the company's plan. A missing button is therefore not necessarily a fault.

1. 1

   Step 1 : Find your access level

   Open “My account” then the “Team management” card: a sentence starting with “Your access” gives your level and what it allows. The administrator sees the team list instead.

2. 2

   Step 2 : Compare with what your level allows

   “Administrator”: everything. “Director”: everything day to day, except the subscription, director accounts and the company's legal identity. “Management access”: the fleet, maintenance, work orders and faults; no “Costs & TCO”, “Statistics” or “Telemetry”. “Data-entry access”: counters, its own work orders and faults; also no “Schedule & preparation” or “Stock & Service”. “Purchasing rights”: stock, suppliers and orders, with costs; no “Schedule & preparation”, “Telemetry” or “Work orders”.

3. 3

   Step 3 : Think of the screens that depend on the plan

   Depending on the company's plan, some screens do not appear: “Costs & TCO”, “Statistics”, “Work orders”, “Stock & Service” and “Telemetry”. The QR code scanner also depends on the plan. The details are on the plans page.

4. 4

   Step 4 : Think of the restricted buttons

   Editing company details, email reminders and “Import machines”: administrator and director. Editing the company name, country, currency and managing the subscription: administrator only. “Telemetry”: administrator and director, with a plan that includes it.

5. 5

   Step 5 : Ask for the change you need

   To get another access level, ask the administrator: in “Team management”, they open your row and use “Change access level”. For a question about the plan, write through “Help & support”.