Change plan or manage your subscription
The subscription is managed by the company's administrator, from “My account”. This article explains where to click; the contents and prices of the plans are on the plans page.
Step 1 : Open My account
“Account” section on a computer; “More” then “My account” on a phone. In the “Company & legal identity” section, scroll down to the row that shows your current plan.
Step 2 : Open the plans window
Click “Change plan”. The “KALEA plans” window opens, with the heading “Choose your plan”. Your plan is marked “Current plan”. If your free plan is already full, the window opens with the title “Plan limit reached”: the same plans are shown there.
Step 3 : Choose the new plan
Each plan has its own “Switch to …” button. If you do not have a subscription yet, this button opens the payment page in a new tab. If you are already subscribed, KALEA shows what the change involves and asks you to confirm: the change is made without taking out a second subscription.
Step 4 : Check the result
After a plan change, KALEA shows “Plan updated”. After a payment, a window with the “Continue to my fleet” button confirms the plan is active; if it says activation may take a minute, reload the page in a moment.
Cancel, change card, download invoices
On a paid plan, the “Subscription” row of “My account” offers “Manage my subscription”. This button opens a billing portal in a new tab: there you cancel (the subscription stays active until the end of the period already paid), change card and download your invoices.
Good to know
- Only the administrator can change the plan and manage the subscription. The director and the other access levels see “Managed by the administrator” in place of the “Change plan” button; if the plans window opens by itself, the director can read it but has no button to change plan. If you are not the administrator, see I cannot see a screen or a button.
- Possible messages: “No subscription is attached to this account.” (the account has no subscription, or it is not recorded yet), “Only the administrator can manage the subscription.” or an invitation to try again in a moment or to write to support@kalea.pro.
- An institution (town hall, province…) has no card payment: the “Billing” row explains that billing is by invoice, and the window offers “Request monthly invoicing”.
- Deleting the account (when you are the last member of the company) cancels the subscription immediately, with no pro-rata refund: it is not the same as cancelling at the end of the paid period. See delete my account.
- Some windows open by themselves with the title “Plan limit reached”: they explain which feature or limit of your plan is involved.
A question?
Can't find the answer? In the app, open “Help & support” and write to us: the team replies in the same screen. You can also email support@kalea.pro.