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Delete my KALEA account

Deleting the account is permanent. Before you start it, KALEA lists what will be erased, then asks you to type a word to confirm.

  1. Step 1 : Open the sensitive area

    In “My account”, scroll down to the “Sensitive area” section, at the very bottom.

  2. Step 2 : Start the deletion

    Click “Delete my account”. A window with the same name opens.

  3. Step 3 : Read what will be erased

    The window lists the machines, their maintenance plans, the history, the photos, the manuals, the categories, the reminders, and your account. If a subscription is running, a warning says the deletion cancels it immediately, with no pro-rata refund: the period already paid is lost. If other members use the company, the window says so: it then lists only your account and does not mention a subscription, because only your account is deleted.

  4. Step 4 : Type the confirmation word

    Type “DELETE” in the field. The delete button stays greyed out until the word is exact.

  5. Step 5 : Confirm

    Click “Delete permanently”. KALEA shows “Account deleted.”

Good to know

  • To back out, click “Cancel” or outside the window: nothing is deleted.
  • If other members use the company, the company is not deleted: only your account disappears, and KALEA says so. The subscription is then not cancelled: it is only cancelled when you are the last member of the company.
  • If the deletion fails, KALEA says so and deletes nothing: you can try again or write to support@kalea.pro.
  • The local copy kept on the device, and pending readings and photos, are erased too.
  • Do you only want to stop paying? Cancelling the subscription at the end of the period already paid is a different action: see change plan or manage your subscription.

A question?

Can't find the answer? In the app, open “Help & support” and write to us: the team replies in the same screen. You can also email support@kalea.pro.