Follow up and resolve a reported fault

A reported fault goes through three states: open, taken over, resolved. The manager and management access move it forward.

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   Step 1 : Open the list of faults

   Manager: on the dashboard, in the “Points of attention” section, tap the “Faults” tile: it shows the number of open faults and, if any, how many machines are stopped. Management access: tap the “Track” tile in the “To do now” section. On a phone, you can also use the + button, then “Reported faults”.

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   Step 2 : Choose what you want to see

   The “Open” and “Resolved” buttons filter the list. Each row gives the machine, the state, the description, the severity, the date and the person who reported it.

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   Step 3 : Take the fault over

   On an open fault, click “Take over”: it moves to the “Taken over” state. If work orders are available in your plan, “Create a work order” lets you entrust the repair to someone.

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   Step 4 : Mark it resolved

   When the machine is repaired, click “Mark resolved”. The “Resolve the fault” window opens. If the machine was stopped, the “Downtime hours (working hours)” are pre-filled with an estimate: correct them if needed. You can add a “Note (optional)”. Confirm with “Mark resolved”.