Forgot your password: reset it
If you no longer remember your password, KALEA sends you a 6-digit code by email. With this code, you choose a new password yourself, without anyone's help.
Step 1 : Request the code
On the sign-in screen, click “Forgot your password?”. The “Forgot password” window opens.
Step 2 : Enter your address
Type your address in “Email” then click “Send the code”: KALEA sends you a 6-digit code.
Step 3 : Find the code in your mailbox
The “Check your email” screen confirms the address the code was sent to. Open your mailbox and find the most recent code.
Step 4 : Enter the code and the new password
Type the code in “Code received by email” and your new password in “New password” (at least six characters). The “Show” button lets you read it back.
Step 5 : Save
Click “Save password”. KALEA shows “Password updated” and you are signed in.
Good to know
- Each request replaces the previous one: if you asked for several codes, always use the last one you received.
- The message “This code has expired or has already been used. Request a new code.” means the code is no longer valid. Click “Send a new code”: a short delay applies before you can ask again.
- If you arrive from an old reset link, KALEA shows “This reset link has expired or has already been used.”: click “Get a new code”.
- A workshop member who has no email address cannot receive a code: the administrator generates a new password from “Team management”, with the “New password” button. This password is shown only once.
A question?
Can't find the answer? In the app, open “Help & support” and write to us: the team replies in the same screen. You can also email support@kalea.pro.