I do not receive my maintenance reminders

A reminder that does not arrive almost always has a simple cause. Here are the points to check, in order.

1. 1

   Step 1 : Is the channel on?

   Open “Account”, “Reminders & notifications” tab. The “Email alert channel” tile and the badge of the “Receive reminders by email” block must show “Active” / “Channel active”. If not, see set up email reminders.

2. 2

   Step 2 : Is the address saved?

   An address that is only suggested in the field is not enough: tap “Save email preferences”. Also look in the mailbox's junk folder.

3. 3

   Step 3 : Is the due date inside the reminder window?

   The reminder is sent only when the due date enters the machine's advance notice (the “Rappel avant” field in “Edit the machine”). A due date still far away triggers nothing.

4. 4

   Step 4 : Does the machine have a meter and a due date?

   For a machine tracked by meter, KALEA compares the reading with the due value: with no reading (“Counter to enter”) it cannot announce anything. Enter the meter on the machine's card (see correct the meter).

5. 5

   Step 5 : On the phone: is the permission granted?

   Notifications exist only in the Android app. In “Reminders & notifications”, check the switch and the permission message: “Permission denied: Android will not show any notification. You can grant it in the app settings.” The “Test the local reminder now” button schedules a test notification, which should arrive within a minute. For due-date push notifications, also check that the company has turned them on and that your access level is targeted (see choose who receives notifications).